"Deplorable, we can't connect to your account. Delight try again afterwards" error when y'all actuate Function from Office 365

  • Article
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Office 365, Project Online Desktop Client

Note

Office 365 ProPlus is beingness renamed to Microsoft 365 Apps for enterprise. For more data about this alter, read this weblog post.

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Part from Part 365. Activation fails and you receive one the following error messages:

We are unable to connect right at present. Please check your network and try again later.

Sorry, nosotros tin't connect to your account. Delight try again subsequently.

More information

This consequence might be caused past 1 of several circumstances. Follow these steps to help troubleshoot the upshot. After each step, check to see whether the issue is fixed. If not, go along to the adjacent step.

Step 1. Identify and fix activation problems by using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you place and prepare activation bug with Office 365.
Office 365: Use the Support and Recovery Assistant for Office 365

Step ii. Check whether you're behind a proxy server

Are you backside a proxy server? If you're not sure, ask your administrator. If so, y'all (or your ambassador) might have to change the proxy settings for Windows HTTP clients. To practice this, follow these steps:

  1. Open a Command Prompt window as an administrator. To exercise this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and and so click Run as administrator.
  2. Blazon the following command, and and so press Enter: 
                      netsh winhttp set up proxy < Accost of proxy server >

Footstep 3. Bank check whether you lot're behind a firewall

Are y'all behind a firewall? If you're non certain, enquire your administrator. If you lot're behind a firewall, it might accept to be configured to enable admission to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.alive.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will have a different method for enable access to these URIs. Check your software'south documentation for instructions or inquire your ambassador to do this for you.

For more information near Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Role 365 URLs and IP address ranges

Step 4. Cheque whether you have the appropriate license

  1. Sign in to the Function 365 portal.
  2. Click Settings and then click Office 365 settings.
  3. Locate the Assigned licenses area.
  4. If yous encounter The latest desktop version of Office, then you take an Office subscription assigned correctly.
  5. If you don't see The latest desktop version of Role, contact your administrator or see the Office article What Office 365 business product or license do I take?

Step 5. If you previously activated an Part 2013 program on the calculator, try to remove the existing product key

To manually remove existing product keys for an Function 2013 program, follow these steps:

  1. Open a Command Prompt window, type 1 of the following commands, and and then press Enter:

    • If you're running 64-flake Windows with 32-bit Office:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you're running 32-bit Windows, or running 64-bit Function with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus

  2. Examine the output. Look for and locate the concluding five characters of the installed product key.

  3. Remove all product keys. To remove a production key, type the following command and and then press Enter:

                      cscript ospp.vbs /unpkey: <Last five characters of product key>

Here's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version 6.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Programme Files (x86)\Microsoft Role\Office15"  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE Proper noun: Office 15, OfficeProPlusSubR_Subscription edition  LICENSE Clarification: Office xv, TIMEBASED_SUB channel  EXPIRATION: 10/11/2013 iv:59:59 PM  LICENSE STATUS: ---NOTIFICATIONS---  ERROR CODE: 0xC004F005  ERROR DESCRIPTION: The Software Licensing Service reported that the product key  does non friction match the product primal for the license.  Last 5 characters of installed product fundamental: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Part\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.eight  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product key for: Office 15, OfficeProPlusSubR_Subscription edition  <Product key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more than information, see the post-obit Microsoft Noesis Base manufactures:

  • Troubleshoot installing Office
  • Unlicensed product and activation errors in Office

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